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Parent Helpline

The Parent Helpline is a telephone information service for parents
in South Australia.

  • 1300 364 100  (local call cost within South Australia)

The Women's and Children's Health Network (WCHN) Parent Helpline provides telephone information and support at any time 7 days a week (calls received between 7.15am - 9.15pm will be answered by local Parent Helpline staff; calls received outside these hours will be automatically redirected to the national healthdirect helpline).

  • It is available to parents of children from birth to 12 years who live anywhere in South Australia.
  • It provides information about health, behaviour and relationships for parents and people working with children and young people.
  • It is able to provide information to callers on where to go for further help.
  • Calls are confidential and you don't have to give your name unless you wish to.
  • Parent Helpline staff have an information database based on the latest research, so they can give you the most up-to-date information when you call.
  • Staff are qualified nurses, social workers and community health workers. All staff receive ongoing training and support.

Some examples of the information available from the WCHN Parent Helpline...

  • Health:
    - head lice, infectious diseases, immunisation, teething, bedwetting, cold
      sores, gastro and fevers.
  • Behaviour:
    - aggression, sibling rivalry, problem solving, toilet training, sleep, lying,
      stealing, unsettled babies, school refusal, bullying.
  • Nutrition:
    - feeding babies, fussy eaters, general nutrition information.
  • Parenting:
    - building self esteem, grief and separation, resources for counselling,
      stepfamilies, child protection issues.
  • Parents:
    - postnatal depression, pregnancy, mastitis, coping with parenting, support.

Other Parent Helplines in Australia

Australian Capital Territory (ACT)

New South Wales (NSW)

Northern Territory (NT)

Queensland (QLD)

Tasmania (TAS)

  • Parenting Line - 1300 808 178

Victoria (VIC)

  • Parentline - 13 22 89

Western Australia (WA)

All Child and Family Health Services are free and statewide. They are provided by qualified nurses, medical staff, social workers, physiotherapists and Indigenous Cultural Consultants.

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